Data Analyst and
Marketing/Technical Writer
Resume
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Data Analyst and Marketing/Technical Writer with a proven track record of identifying target audiences and devising innovative strategies to communicate with them effectively. As a manager and a team leader, I developed efficient writing and production strategies that fostered collaboration and increased productivity.
Computer/Technical Skills
Data Analysis: Demonstrated hands-on experience with data cleaning, data visualization, project management, and interpreting and communicating data analytics findings.
Programming Languages: Experienced in Java, JavaScript, XML, SQL, R, Python, HTML and CSS.
Authoring Environments: Created print and web-based documentation using HTML ArborText, Oracle Help for Java, FrameMaker, DreamWeaver, MadCap Flare, and Microsoft Word.
Database and Spreadsheet Management: Experience using Excel and managing Oracle SQL and Microsoft SQL Servers.
Experience and Accomplishments
Cynet Systems, Pittsburgh, PA 2023-Present
AI Content Analyst
On behalf of Cynet, with their Client, a Fortune Tech 10 company in Research, Artificial Intelligence, Machine Learning, Generative Text Models, and Natural Language Processing:
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Edited the AI responses of a prominent AI program for content and formatting.
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Wrote content to be used in the AI program.
Freelance Marketing Writer, Pittsburgh, PA 2020-Present
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Created marketing brochures for Altair, a company that produces software for product engineering and Data Analysis.
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Created compelling marketing brochures for companies that provide security and coding support for Red Hat technologies.
Bacharach Inc., Pittsburgh, PA 2018-2019
Technical Writer
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Worked with lead engineers to write an Installation Guide and User Manual for their Gas and Combustion Detection system.
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Created an Installation Guide and User Manual for the company’s new Refrigerant Gas Detection Controller, using a live system.
Lucas Systems, Wexford, PA 2017-2018
Technical Writer
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Worked with an agile team of developers and application designers to develop new Work Optimization software for warehouses and distribution centers.
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Surveyed over 25 different Online Help systems to find the correct one to use to document the software.
ANSYS, Inc., Canonsburg, PA 2011-2017
Sr. Marketing Communications Specialist (2015-2017)
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Wrote and edited articles for ANSYS Advantage magazine, technical papers, Webpages, blogs, social media, emails, and other marketing collateral with help from executives, product managers, engineers, and customers.
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Interviewed top executives to write editorials and articles for internal and external publications, including CADFEM Journal, and Digital Engineering.
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Ensured consistent corporate brand and voice throughout marketing collateral and website.
Senior Technical Documentation Specialist (2011-2015)
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Authored manuals, online help, and video tutorials in an agile environment to document new features and benefits of the ANSYS engineering simulation software.
General Dynamics/C4 Systems, Pittsburgh, PA 2010-2011
Technical Writer
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Wrote Users’ and Configuration guides and training manuals for the Command Post of the Future (CPOF) software and the Developer Kit for third-party developers.
TeleTracking Technologies, Inc., Pittsburgh, PA 2008-2010
Sr. Technical Writer
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Authored online help, technical manuals, and hospital management software product Release Notes.
Sun Microsystems, Inc., Palo Alto, CA 1999-2007
Manager/Sr. Information Designer
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Managed 11 reports for five writing projects and the production support team.
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Formulated strategies with marketing and Web content specialists to develop content for the NetBeans Mobility Pack Website and Sun’s Java Developer site. “Cross-pollinating” articles increased customer traffic for both sites.
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Remodeled the “book and contextual help” approach for the NetBeans Mobility Pack into an online strategy that included articles and tutorials for the Web, multimedia demos, wikis, forums, and blogs.
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Engaged customers through the website, forums, and live convention appearances to identify customer needs, answer questions and encourage customer participation in the NetBeans Mobility Community.
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Google Data Analysis Certificate, Online, Pittsburgh, PA 2023
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Community College of Allegheny County, Pittsburgh, PA 2019-2020
Coursework toward a Multimedia Web Programming Certificate
University of California, Santa Cruz Extension, San Jose, CA 200-2002
Multimedia Production Certificate
Carnegie Mellon University, Pittsburgh, PA 1990-1994
Master of Arts in Professional Writing
University of Pittsburgh, Pittsburgh, PA 1984-1987
Bachelor of Arts in Creative Writing, Psychology Minor
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