Data Analyst and
Marketing/Technical Writer
Resume
Data Analyst and Marketing/Technical Writer with a proven track record of identifying target audiences and devising innovative strategies to communicate with them effectively. As a manager and a team leader, I developed efficient writing and production strategies that fostered collaboration and increased productivity.
Computer/Technical Skills
Data Analysis: Demonstrated hands-on experience with data cleaning, data visualization, project management, and interpreting and communicating data analytics findings.
Programming Languages: Experienced in Java, JavaScript, XML, SQL, R, Python, HTML and CSS.
Authoring Environments: Created print and web-based documentation using HTML ArborText, Oracle Help for Java, FrameMaker, DreamWeaver, MadCap Flare, and Microsoft Word.
Database and Spreadsheet Management: Experience using Excel and managing Oracle SQL and Microsoft SQL Servers.
Experience and Accomplishments
Cynet Systems, Pittsburgh, PA 2023-Present
AI Content Analyst
On behalf of Cynet, with their Client, a Fortune Tech 10 company in Research, Artificial Intelligence, Machine Learning, Generative Text Models, and Natural Language Processing:
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Edited the AI responses of a prominent AI program for content and formatting.
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Wrote content to be used in the AI program.
Freelance Marketing Writer, Pittsburgh, PA 2020-Present
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Created marketing brochures for Altair, a company that produces software for product engineering and Data Analysis.
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Created compelling marketing brochures for companies that provide security and coding support for Red Hat technologies.
Bacharach Inc., Pittsburgh, PA 2018-2019
Technical Writer
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Worked with lead engineers to write an Installation Guide and User Manual for their Gas and Combustion Detection system.
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Created an Installation Guide and User Manual for the company’s new Refrigerant Gas Detection Controller, using a live system.
Lucas Systems, Wexford, PA 2017-2018
Technical Writer
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Worked with an agile team of developers and application designers to develop new Work Optimization software for warehouses and distribution centers.
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Surveyed over 25 different Online Help systems to find the correct one to use to document the software.
ANSYS, Inc., Canonsburg, PA 2011-2017
Sr. Marketing Communications Specialist (2015-2017)
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Wrote and edited articles for ANSYS Advantage magazine, technical papers, Webpages, blogs, social media, emails, and other marketing collateral with help from executives, product managers, engineers, and customers.
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Interviewed top executives to write editorials and articles for internal and external publications, including CADFEM Journal, and Digital Engineering.
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Ensured consistent corporate brand and voice throughout marketing collateral and website.
Senior Technical Documentation Specialist (2011-2015)
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Authored manuals, online help, and video tutorials in an agile environment to document new features and benefits of the ANSYS engineering simulation software.
General Dynamics/C4 Systems, Pittsburgh, PA 2010-2011
Technical Writer
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Wrote Users’ and Configuration guides and training manuals for the Command Post of the Future (CPOF) software and the Developer Kit for third-party developers.
TeleTracking Technologies, Inc., Pittsburgh, PA 2008-2010
Sr. Technical Writer
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Authored online help, technical manuals, and hospital management software product Release Notes.
Sun Microsystems, Inc., Palo Alto, CA 1999-2007
Manager/Sr. Information Designer
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Managed 11 reports for five writing projects and the production support team.
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Formulated strategies with marketing and Web content specialists to develop content for the NetBeans Mobility Pack Website and Sun’s Java Developer site. “Cross-pollinating” articles increased customer traffic for both sites.
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Remodeled the “book and contextual help” approach for the NetBeans Mobility Pack into an online strategy that included articles and tutorials for the Web, multimedia demos, wikis, forums, and blogs.
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Engaged customers through the website, forums, and live convention appearances to identify customer needs, answer questions and encourage customer participation in the NetBeans Mobility Community.
Google Data Analysis Certificate, Online, Pittsburgh, PA 2023
Community College of Allegheny County, Pittsburgh, PA 2019-2020
Coursework toward a Multimedia Web Programming Certificate
University of California, Santa Cruz Extension, San Jose, CA 200-2002
Multimedia Production Certificate
Carnegie Mellon University, Pittsburgh, PA 1990-1994
Master of Arts in Professional Writing
University of Pittsburgh, Pittsburgh, PA 1984-1987
Bachelor of Arts in Creative Writing, Psychology Minor